We are looking for an experienced Human Resources Manager, who has done hotel pre-opening, with a minimum of 3-years in the HRM position. A resort background will be an advantage. Willing to be placed in a remote area, a leader who is hands-on in operation, positive mindset, and can deliver genuine service.


  1. Ensure that Human Resources administration practices are complete and in line with legal practices, policies & procedures and align with the company’s vision, mission, and values.
  2. Responsible for coordinating and monitoring the overall activities of Human Resources programs.
  3. To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
  4. To ensure that all employees provide a genuine, respectful, courteous and professional service at all times.
  5. To ensure that all employees report for duty punctually wearing the correct uniform/attire and name tag at all times, maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
  6. Ensure a clean, tidy, and well maintain back-office condition and back of the house area (includes but not limited to employee canteen, employee locker, back of the house corridor, etc).
  7. Responsible to ensure that Associate has the access to the knowledge of an updated guest feedback, for example in the Associate’s notice board or another Associate meeting.
  8. Initiate associate activities as part of annual Human Resources division calendar, plan and organize the activities based on the approved budget and most of all each activity has to have the right reason behind it, to engage the Associates and create a good teamwork synergy and respect among the team within and inter departments.
  9. In-charge of house clinic, ensure the completion of basic standard medical attention and equipment needed, to accommodate the guests and associate’s needs.
  10. Research and compare on compensations and benefits/incentive packages, ensuring that hotel maintains competitive compensation strategies in each operation environment.
  11. In-charge in the annual salary review proposals. Ensure the healthy salary gap in between levels and job function, includes the equity principle is implemented during the process.
  12. Maintain efficient staffing levels and payroll systems, focusing on the improvement of productivity levels at all times.
  13. Preparing for Labour negotiation and work together with all stakeholders to the approval of Collective Agreements. Ensure a professional balanced stable relationship with the union and coordinate accordingly.
  14. To ensure that all the employees read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  15. Ensure a close and professional relationship between employees regardless the levels, as well as with government officials and other important stakeholders in surrounding hotel area.
  16. Establish and maintain a systematic recruitment and selection process, maintaining a data bank of internal and external candidates suitable for employment. Efforts should focus on a primary policy of providing development opportunities and promotion from within the company, with recruitment from outside the company as a back-up.
  17. Responsible for maintaining close relationships with Hotel Schools and other appropriate institutions, maximizing the recruitment efforts within the area.
  18. Assist the recruitment efforts by identifying potential talent, both internally and externally. Implement and coordinate an effective and practical system that encourages the transfer and promotion of Marclan employees from hotel to hotel as well as within hotels.
  19. To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
  20. Actively monitoring and coordinating training programs and other training materials. Ensure the trainees are provided with professional counsel and learning opportunities that facilitate learning to the best possible standard.
  21. Coordinate the planning, organizing and facilitation of the Corporate Training Activities, and initiate any related program to Corporate when needed.
  22. Ensure that hotels have appropriate training resources (i.e. budget, equipment, training centers, etc.) in order to reach Training Objectives. Coordinate preparation of hotel Training Budgets.
  23. Monitor hotel performance and payroll.
  24. Managing overall hotel licenses as appointed by the management, ensure it’s validation and content are well updated to the latest situation.
  25. To achieve the minimum score of HR Audit as targeted by the hotel operator, improve the process implementation as needed within the proper timeline.
  26. Ensure that Human Resources activities take full advantages of computer technology and that sufficient training resources are allocated to maximize computer literacy.
  27. To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
  28. Building an effective team by taking an active interest in their welfare, safety and development. Ensure encouragement to maintain good relationships with their colleagues and all other departments. Provide sufficient time and resources for Human Resources team personal growth.
  29. To conduct and/or contribute to regular Departmental Communication Meetings.
  30. To ensure that the Department’s operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
  31. Positively respond to changes in the Human Resources function as needed by the industry and company.
  32. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  33. To attend training and meetings as and when required.
  34. Lead, plan and manage the CSR activities for the hotel, especially if related with employer branding, owning company, etc.


  1. Delivers quick & efficient service.
  2. Shows commitment & dedication to people regardless of rank and condition.
  3. Create an inspiring team environment with open communication culture.
  4. Listen to team members feedback and resolve any conflict.
  5. Contributes to the team with new ideas and projects.
  6. Set deadlines and delivers consistent service even under pressure.
  7. Encourage creativity and risk-taking.
  8. Takes appropriate initiatives to solve a problem and finds own solution.


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